1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply services to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. www.airtopia.co.uk is a site operated by The House Doctor Group Ltd. (”We”). We are registered in England and Wales under company number: 10510043 and our main registered office at 4a Wingbury Courtyard Business Village, Wingrave, Aylesbury, England, HP22 4LW. This is also our main trading address. Our VAT number is 263 5657 82. We are a limited company.
    2. How to contact us. You can contact us by telephoning our customer service team at 0800 0588590 or by writing to us at info@airtopia.co.uk 4a Wingbury Courtyard Business Village, Wingrave, Aylesbury, England, HP22 4LW.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order. Our acceptance of your order will take place when we have received your payment and have emailed you to accept your order, at which point a contract will come into existence between you and us on these terms.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to meet a service delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, at this time, we do not provide our services to addresses outside the mainland UK.
  4. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 6.- Your rights to end the contract).
  5. PROVIDING THE SERVICES
    1. We will begin the services on the date on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
    2. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    3. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged and/or you do not ensure our home visit conditions are satisfied (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 8.2 will apply. The following are our home visit conditions which you must satisfy at all times to ensure the safety and efficient provision of any home visit or inspection: (i) pets and children kept supervised and under control ; (ii) adequate lighting; (iii) reasonable freedom from obstructions.; (iv) if the analyst feels at any time in any way threatened or at risk, the visit may be terminated at analyst’s discretion.
    4. Your legal rights if we deliver services late. You have legal rights if we deliver any services late. If we miss the deadline for completing the services then you may treat the contract as at an end straight away if any of the following apply:

      (a) we have refused to provide the services;
      (b) providing the services within an agreed service delivery deadline was essential (taking into account all the relevant circumstances); or
      (c) you told us before we accepted your order that the service delivery deadline was essential.

    5. Setting a new deadline for service delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 5.4, you can give us a new deadline for service delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    6. Ending the contract for late service delivery. If you do choose to treat the contract as at an end for late service delivery under Clause 5.4, you must cancel your order for the services before they have been completed.
    7. What will happen if you do not give required information to us. We may need important information from you so that we can supply the services to you. If so, this will have been stated in the description of the services on our website. We will contact you by phone or in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    8. Reasons we may suspend the supply of the services to you. We may have to suspend the supply of the services to:

      (a) deal with technical problems or make minor technical changes;
      (b) update the services to reflect changes in relevant laws and regulatory requirements;
      (c) make changes to the services as requested by you or notified by us to you (see Clause 6.).

    9. Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services we will adjust the price if there is a consequential delay in completing the services by more than [x] days after any agreed deadline. You may contact us to end the contract the services if we suspend it, or tell you we are going to suspend it, and as a result we have advised you that we cannot meet any agreed deadline to complete the services. In that event we will refund any sums you have paid in advance for any services which have not been completed.
    10. We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see Clause 12.4) and you still do not make payment within 3 working days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.
  6. YOUR RIGHTS TO END THE CONTRACT
    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have ordered, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      (a) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2;
      (b) If you have just changed your mind about the services, see Clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
      (c) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 6.6.

    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

      (a) we have told you about an upcoming change to the services or these terms which you do not agree to (see Clause 6.2);
      (b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
      (c) there is a risk that supply of the services may be significantly delayed because of events outside our control;
      (d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 10 working days after any agreed deadline to provide them; or
      (e) you have a legal right to end the contract because of something we have done wrong.

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of the services, once these have been completed, even if the cancellation period is still running;
    5. How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
    6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract
  7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

      (a) Phone or email. Call customer services on 0800 0588590 or email us at info@airtopia.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      (b) Online. Complete the form on our website.
      (c) By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

    2. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

      We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

    3. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
  8. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract for services at any time by writing to you if:

      (a) you do not make any payment to us when it is due and you still do not make payment within [3] working days of us reminding you that payment is due;
      (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, inaccurate contact information;
      (c) you do not, within a reasonable time, allow us to deliver the services to you or collect them from us;
      (d) you do not, within a reasonable time, allow us access to your premises to supply the services in accordance with clause 5.3; or
      (e) circumstances beyond our reasonable control, including but not limited to extreme weather conditions, road closures or terrorism alerts.

    2. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.]
    3. We may withdraw the services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 7 days in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.
  9. IF THERE IS A PROBLEM WITH THE SERVICES
    1. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 0800 0588590 or write to us at info@airtopia.co.uk and at 4a Wingbury Courtyard Business Village, Wingrave, Aylesbury, England, HP22 4LW.
    2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      If your product is services, for example the provision of the air quality report you may order from us, the Consumer Rights Act 2015 says:
      you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
      if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
      if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
      See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

  10. PRICE AND PAYMENT
    1. Where to find the price for the services. The price of the services (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the services advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the services you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the services correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    4. When you must pay and how you must pay. We accept payment with [LIST OF CREDIT AND DEBIT CARDS].
      You must make an advance payment of the price of the services, before we start providing them.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 10% a year. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable nor which arises from your failure to meet your home visit obligations (Clause 5.3) . Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at Clause 9.2 OR including the right to receive services which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective services under the Consumer Protection Act 1987
    3. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services nor which arises from your failure to meet your home visit obligations (Clause 5.3).
    4. We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  12. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us in accordance with our privacy policy [link here] and:

      (a) to supply the services to you;
      (b) to process your payment for the services; and
      (c) if you agreed to this during the order process, to give you information about similar services or related products that we provide, but you may stop receiving this at any time by contacting us;
      (d) for analytical purposes, e.g. where we have information about the air quality in your home we keep this on a database of homes in your area to improve our understanding of air quality issues in that area, so we can in turn improve our services for you and other clients in your area.

    2. We may pass your personal information to credit reference agencies. Where we extend credit to you for the services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.]
    3. We will only give your personal information to third parties where the law either requires or allows us to do so.
  13. OTHER IMPORTANT TERMS
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within [PERIOD] of us telling you about it and we will refund you any payments you have made in advance for services not provided].
    2. You need our consent to transfer your rights in the contract to someone. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms No party who is not a party to this contract shall be entitled to benefit from or in any way rely on anything we provide you e.g. reports or advice.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
You can cancel your order here